Extra Charges and Refund Policy

Overview

Extra Charges

1.Changes of location, either in pickup or drop-off, are allowed free of charge more than 24 hours before the pickup time. If less than 24 hours before the pickup time, changes of location, either in pickup or drop-off, will incur a SGD $12 charge payable by cash. Paying by card will incur an additional 5% service fee.

2.Change of Terminal within Changi Airport is free of charge.

3.Cancellation of flight by the airline if more than 24 hours is also free.

4.No charges for Flight diversion but please inform us if possible at least 2 hours before pickup time or flight landing.

5.Additional location is chargeable at SGD $12 per location and must be within 5 km. If more than 5km but there will be an additional charge additional charge of SGD $12 per 5km.

6. Midnight surcharge will start from 11pm Singapore time to 7am Singapore time and will be charged at SGD12.00.

7. Long distance fee of $12 for every 10km will be added for trip exceeding 30km.

8.Additional requests for the following will be charged

A. Infant Seat $15.00

B. Child/ Booster Seat $10.00

C. Bicycle Rack $25.00 hold up to 3 Bicycle

Kindly contact us if you have any special requests.

额外收费

接送时间前 24 小时以上可免费更改接送地点。如果在接送时间前 24 小时内更改地点，无论是接送还是送机，都将收取 12 新元的费用，并以现金支付。使用卡支付将额外收取5%的服务费。

2.樟宜机场内变更航站楼是免费的。

3.超过24小时航空公司取消航班也是免费的。

4.航班改道不收取任何费用，但请尽可能在接机或航班降落前至少 2 小时通知我们。

5.额外地点的收费为每个地点 12 新元，且必须在 5 公里以内。如果超过5公里，则需额外收费，每5公里12新元。

午夜附加费将从新加坡时间晚上 11 点开始至新加坡时间早上 7 点，收费为 SGD12.00。

7. 超过 30 公里的行程将每 10 公里加收 $12新元的长途费。

8.以下额外要求将收取费用

A. 婴儿座椅 $15.00

B. 儿童/加高座椅 $10.00

C. 自行车骨架服务 $25.00 可以安装3辆自行车

如果您有任何特殊要求，请联系我们。

Refunds

Our refund policy is based on more than 24 hours before the actual pickup time. If less than 24 hours before the actual pickup time, we can’t offer you a full refund.

To be eligible for a refund, please inform us by writing which must include the date / time , passenger name / contact details, booking reference and amount to be refunded. *Note that there will be a admin fee of SGD$20 per booking cancellation.**instead of cancelling, there is an option to change the date but Nanyang Limousine must be informed 24 hours before.

Once your refund is approved . We will also notify you of the approval or rejection of your refund. We will also send you an email to notify you that we have successfully refunded you.

If your refund are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

我们的退款政策是根据实际取件时间前 24 小时以上计算的。如果距离实际取件时间少于 24 小时，我们无法为您提供全额退款。

为了获得退款资格，请以书面形式通知我们，其中必须包含日期/时间、乘客姓名/联系方式、预订参考号和退款金额。 请注意，每次取消预订将收取 20新币的管理费。*除了取消预订之外，您还可以选择更改日期，但必须在 24 小时前通知 Nanyang Limousine。

一旦您的退款获得批准。我们还将通知您退款的批准或拒绝。我们还将向您发送一封电子邮件，通知您我们已成功退款。

如果您的退款获得批准，您的退款将得到处理，并且积分将在一定天内自动计入您的信用卡或原始付款方式。

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

果您尚未收到退款，请先再次检查您的银行帐户。

然后联系您的信用卡公司，您的退款可能需要一些时间才能正式发布。

接下来联系您的银行。退款之前通常需要一些处理时间。

如果您已完成所有这些操作，但仍未收到退款，请通过 {email address} 与我们联系。

Overview

Refunds

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