Nanyanglimousine.com

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    Privacy Policy

    Nanyang Limousine Pte Ltd
    南洋豪华轿车私人有限公司

    Effective Date: 18 May 2026
    Last Updated: 18 May 2026

    Nanyang Limousine Pte Ltd (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data in accordance with the Personal Data Protection Act 2012 of Singapore (“PDPA”).

    This Privacy Policy explains how we collect, use, disclose, store and protect your personal data when you visit our website, use our AI chat or voice booking assistant, request a quotation, make a booking, contact us by WhatsApp, WeChat, phone or email, make payment, or use our limousine, chauffeur, airport transfer, hourly charter or cross-border transport services.

    By interacting with us, submitting information to us, using our website, requesting our services, or making a booking, you acknowledge that you have read and understood this Privacy Policy.

    Where consent is required under the PDPA, we will collect, use or disclose your personal data only with your consent or as otherwise permitted or required by law.

    1. Personal Data We May Collect

    “Personal data” means data, whether true or not, about an individual who can be identified from that data, or from that data together with other information to which we have or are likely to have access.

    Depending on how you interact with us, we may collect personal data such as:

    • Name
    • Mobile number, WhatsApp number, WeChat ID or telephone number
    • Email address
    • Company name and business contact details
    • Pickup address, drop-off address and route information
    • Booking date, time, flight number, hotel, terminal, destination and trip details
    • Passenger count, luggage details, child seat or baby seat requests
    • Vehicle preference, chauffeur preference or language preference
    • Quotation, invoice, receipt and payment information
    • Billing address or payment reference
    • Messages, voice input, chat content, enquiry details and special requests
    • Website usage information, browser type, device type, page visits, button clicks, masked IP address and session information
    • Identification details only where reasonably required for legal, insurance, safety, security, cross-border transport, dispute handling or regulatory purposes
    • Any other information you choose to provide to us

    We generally do not ask for NRIC or passport details unless there is a genuine legal, security, insurance, cross-border transport or service reason.

    2. How We Collect Personal Data

    We may collect personal data when you:

    • Submit a booking or enquiry form
    • Use our Nanyang AI Chat, voice concierge or booking assistant
    • Contact us by WhatsApp, WeChat, phone, SMS, email or social media
    • Make a booking for airport transfer, point-to-point transfer, hourly disposal, chauffeur service or cross-border transport
    • Make payment through our website, WooPayments, Stripe, PayPal, PayNow, Alipay or other payment methods
    • Request an invoice, receipt or quotation
    • Provide feedback, reviews or complaints
    • Interact with our website, advertisements, messaging buttons or tracking features
    • Are referred to us by another customer, company, hotel, travel agent, driver or partner
    • Communicate with our drivers, subcontractors or service partners

    3. Purposes of Collection, Use and Disclosure

    We may collect, use and disclose your personal data for purposes such as:

    • Responding to enquiries and quotation requests
    • Preparing, confirming and managing bookings
    • Providing limousine, chauffeur, airport transfer, hourly charter, event transport and cross-border transport services
    • Communicating with you about your booking, chauffeur, vehicle, route, schedule, flight, pickup point, payment or service update
    • Assigning jobs to drivers, subcontractors or service partners
    • Preparing invoices, receipts, payment records and accounting entries
    • Processing payments, refunds, chargebacks and payment verification
    • Handling customer support, feedback, complaints, lost items, disputes or incidents
    • Maintaining booking history, accounting records and internal administration records
    • Improving our website, AI assistant, booking workflow, customer service and transport operations
    • Detecting spam, fraud, abuse, technical issues or unauthorised activity
    • Complying with legal, regulatory, tax, accounting, insurance, audit, safety or law enforcement requirements
    • Sending marketing or promotional messages only where permitted by law or with your consent where required

    We do not sell your personal data to third parties.

    4. Nanyang AI Chat, Voice Concierge and Booking Form

    Our website may provide an AI chat assistant, voice concierge, prefilled booking form or similar digital assistant to help customers ask questions, request quotations and prepare booking enquiries.

    When you use our AI chat, voice feature or booking form, we may collect or process information that you type, speak or submit, including:

    • Customer name
    • Phone number, WhatsApp number or WeChat ID
    • Email address
    • Pickup location and destination
    • Date and time
    • Flight number
    • Service type
    • Vehicle preference
    • Passenger and luggage details
    • Baby seat or child seat request
    • Language preference
    • Special requests or notes

    Before you submit the booking form, some prefilled booking details may be stored in your own browser storage, including localStorage, to help refill the form and avoid repeated typing. This browser storage is specific to your device and browser. It may be cleared if you clear your browser data, use another device, use another browser, or use private/incognito mode.

    Voice or chat information may also be temporarily processed by our website backend and/or AI service provider to extract booking details and prefill the booking form.

    However, your confirmed booking enquiry is only saved into our website system and sent to Nanyang Limousine when you submit the booking form, send the enquiry, or contact us directly.

    Before submission: details may be stored mainly in your browser storage for form prefilling.
    After submission: the booking enquiry may be saved in our website system and used for quotation, booking and follow-up.

    5. WhatsApp, WeChat, Phone and Messaging Buttons

    Our website may contain WhatsApp, WeChat, phone, email or other messaging buttons.

    If you only click a WhatsApp or messaging button and do not type or send a message, we normally do not receive your WhatsApp number or message content from that click alone. However, our website may record that a button was clicked for basic website usage, service improvement or technical analytics.

    If you start typing in WhatsApp, WhatsApp may show a typing indicator according to WhatsApp’s own features. If you send us a WhatsApp message, call us, submit a booking form or otherwise provide your contact details, we may receive and use your phone number, WhatsApp profile information, message content and booking details for quotation, booking and customer service purposes.

    Your use of WhatsApp, WeChat, Telegram, SMS, email or other third-party communication platforms is also subject to the privacy practices and terms of those platforms.

    6. Website Analytics, Cookies, localStorage and Masked IP Tracking

    We may use cookies, localStorage, sessionStorage, server logs, masked IP analytics or similar technologies to operate our website and improve our services.

    These technologies may be used to:

    • Remember booking form details
    • Maintain chat or booking session continuity
    • Understand website visits and page usage
    • Measure button clicks, including WhatsApp or booking button clicks
    • Improve website performance and customer experience
    • Prevent abuse, spam, fraud or technical errors
    • Improve our AI assistant and booking workflow

    Technical and analytics data may include:

    • Browser type
    • Device type
    • Operating system
    • Approximate location derived from IP address
    • Pages visited
    • Date and time of visit
    • Referral source
    • Clicked buttons or forms
    • Session information
    • Masked or shortened IP address

    Where possible, we use privacy-conscious analytics, such as masked or shortened IP addresses. We do not use this information to identify individual visitors unless necessary for security, fraud prevention, customer support, service administration, legal compliance or dispute resolution.

    Some technical information, cookies, IP addresses or browsing-related data may be considered personal data if they can identify an individual alone or together with other information.

    Where consent is required, we will seek consent or rely on other grounds permitted by law.

    7. Payment Security and Payment Providers

    Your payment security is important to us. We may use third-party payment service providers such as WooPayments, Stripe, PayPal, PayNow, Alipay or other payment processors to process payments.

    We do not store your full credit card number or CVV code on our website servers. Payment card details are processed by the relevant payment provider according to their own security standards and privacy practices.

    We may receive limited payment-related information such as:

    • Payment status
    • Transaction reference
    • Payer name
    • Billing contact
    • Payment method
    • Amount paid
    • Invoice or order reference
    • Last few digits of a card, where provided by the payment processor

    We use this information for booking confirmation, receipts, accounting, refunds, dispute handling and compliance purposes.

    8. Drivers, Subcontractors and Service Partners

    To provide our transport services, we may disclose necessary booking details to our drivers, subcontracted chauffeurs, fleet partners or service partners.

    This may include:

    • Passenger name
    • Contact number, where needed for pickup coordination
    • Pickup and drop-off locations
    • Flight number and arrival/departure details
    • Date and time
    • Vehicle or service type
    • Special instructions, such as child seat, luggage or language preference

    We disclose only information reasonably necessary for the driver or partner to perform the service.

    9. Accounting, Invoices and Business Records

    We may use booking, customer, supplier, driver, invoice, receipt and payment information for accounting and business administration.

    This may include preparing or recording:

    • Quotations
    • Invoices
    • Receipts
    • Customer records
    • Driver or supplier records
    • Purchase bills
    • Payment records
    • Internal accounting records
    • Tax, audit or compliance records

    We may process such records using accounting software, spreadsheets, payment systems, cloud storage or other business tools.

    10. Disclosure of Personal Data

    We may disclose your personal data only where reasonably required for the purposes stated in this Privacy Policy, including to:

    • Our employees, drivers and authorised representatives
    • Subcontracted chauffeurs, transport partners or fleet partners
    • Payment service providers, banks and card processors
    • IT service providers, website hosts, cloud providers, AI service providers and system vendors
    • Accounting, booking, CRM, email or communication service providers
    • Insurers, lawyers, auditors, accountants and professional advisers
    • Government authorities, regulators, statutory boards or law enforcement agencies where required or authorised by law
    • Any other party where you have given consent or where disclosure is permitted or required by law

    We do not sell your personal data.

    11. Protection of Personal Data

    We take reasonable security arrangements to protect personal data in our possession or under our control against unauthorised access, collection, use, disclosure, copying, modification, disposal or similar risks.

    Such measures may include:

    • Password protection
    • Limited staff access
    • Secure website connections
    • Access controls
    • Internal handling procedures
    • Secure payment processing through third-party payment providers
    • Masking or shortening IP addresses where appropriate
    • Reducing unnecessary collection of sensitive information
    • Deleting or anonymising data when no longer required

    No method of transmission over the internet or electronic storage is completely secure. However, we take reasonable steps to protect personal data according to the nature of the information and the risks involved.

    12. Retention of Personal Data

    We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required or permitted by law.

    For example, we may retain booking, invoice, payment, accounting and business records for legal, tax, audit, dispute handling or business administration purposes.

    When personal data is no longer required, we will take reasonable steps to securely delete, destroy or anonymise it.

    13. Transfer of Personal Data Outside Singapore

    Some of our service providers, cloud systems, AI service providers, payment processors, website hosts or communication platforms may process or store data outside Singapore.

    Where we transfer personal data outside Singapore, we will take appropriate steps to ensure that the recipient provides a standard of protection comparable to that required under the PDPA, where required by law.

    14. Withdrawal of Consent, Access and Correction

    You may contact us if you wish to:

    • Ask questions about this Privacy Policy
    • Withdraw consent to our use of your personal data
    • Request access to your personal data
    • Request correction of your personal data
    • Ask us to delete or stop using certain information, where applicable

    Please contact us at:
    Email: nanyanglimousine@gmail.com

    We may need to verify your identity before processing your request.

    If you withdraw consent, we may not be able to continue providing certain services, depending on the nature of the request. For example, we may not be able to confirm or manage a booking without your contact details or trip information.

    15. Third-Party Websites and Services

    Our website may contain links or integrations with third-party websites and services, including WhatsApp, WeChat, Stripe, WooPayments, PayPal, Google, WordPress plugins, social media platforms or other service providers.

    We are not responsible for the privacy practices, security or content of third-party websites or platforms. You should review their privacy policies before using them.

    16. Marketing Communications

    We may send you marketing or promotional messages about our services only where permitted by law or where we have obtained your consent if required.

    You may opt out of marketing messages by contacting us or using any unsubscribe method provided, where applicable.

    Even if you opt out of marketing messages, we may still contact you about active bookings, payments, invoices, service updates, safety matters or administrative issues.

    17. Children’s Personal Data

    Our services are generally intended for adults making transport arrangements. If a child’s information is provided to us, such as a child seat request or passenger detail, we will use it only where reasonably necessary to provide the requested transport service.

    Parents or guardians should provide such information only where necessary.

    18. Data Protection Contact

    For any privacy-related enquiry, access request, correction request or withdrawal of consent, please contact our Data Protection Officer / person in charge of data protection at:

    Nanyang Limousine Pte Ltd
    Email: nanyanglimousine@gmail.com

    19. Governing Law

    This Privacy Policy shall be governed by the laws of Singapore.

    20. Updates to This Privacy Policy

    We may update this Privacy Policy from time to time to reflect changes in our services, website features, AI assistant, booking process, payment methods, legal requirements or business operations.

    The updated version will be posted on our website with the updated effective date.