{"id":42,"date":"2024-04-16T07:32:08","date_gmt":"2024-04-16T07:32:08","guid":{"rendered":"https:\/\/www.nanyanglimousine.com\/?page_id=42"},"modified":"2026-04-02T12:14:42","modified_gmt":"2026-04-02T12:14:42","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/www.nanyanglimousine.com\/?page_id=42","title":{"rendered":"Extra Charges and Refund Policy"},"content":{"rendered":"\n<figure class=\"wp-block-video\"><video height=\"1280\" style=\"aspect-ratio: 1280 \/ 1280;\" width=\"1280\" controls src=\"https:\/\/www.nanyanglimousine.com\/wp-content\/uploads\/2024\/08\/1000047440-1.mp4\"><\/video><\/figure>\n\n\n\n<p><\/p>\n\n\n\n<p><\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>\u200b<strong>\u5b89\u5168\u652f\u4ed8\u4fdd\u969c | Secure Payment Guarantee<\/strong><\/p>\n\n\n\n<p>\u200b\u60a8\u7684\u652f\u4ed8\u5b89\u5168\u5bf9\u6211\u4eec\u81f3\u5173\u91cd\u8981\u3002\u6211\u4eec\u4f7f\u7528&nbsp;<strong>WooPayments<\/strong>\uff08\u7531&nbsp;<strong>Stripe<\/strong>&nbsp;\u63d0\u4f9b\u6280\u672f\u652f\u6301\uff09\u5904\u7406\u6240\u6709\u4fe1\u7528\u5361\u4ea4\u6613\u3002<\/p>\n\n\n\n<p><em>Your payment security is our top priority. We use&nbsp;<\/em><strong><em>WooPayments<\/em><\/strong><em>&nbsp;(powered by&nbsp;<\/em><strong><em>Stripe<\/em><\/strong><em>) to process all credit card transactions.<\/em><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u200b<strong>\u94f6\u884c\u7ea7\u52a0\u5bc6 (Bank-Level Security):<\/strong>\u00a0\u6240\u6709\u6570\u636e\u5747\u901a\u8fc7 SSL\/TLS \u9ad8\u5f3a\u5ea6\u52a0\u5bc6\u4f20\u8f93\u3002\u00a0<em>All data is transmitted via high-level SSL\/TLS encryption.<\/em><\/li>\n\n\n\n<li>\u200b<strong>\u9690\u79c1\u4fdd\u62a4 (Privacy Protection):<\/strong>\u00a0\u6211\u4eec\u4e0d\u4f1a\u5728\u670d\u52a1\u5668\u4e0a\u5b58\u50a8\u60a8\u7684\u5b8c\u6574\u4fe1\u7528\u5361\u53f7\u6216 CVV \u7801\u3002\u00a0<em>We do not store your full credit card number or CVV code on our servers.<\/em><\/li>\n\n\n\n<li>\u200b<strong>\u5168\u7403\u5408\u89c4 (Global Compliance):<\/strong>\u00a0\u7b26\u5408 PCI-DSS Level 1 \u91d1\u878d\u884c\u4e1a\u6700\u9ad8\u5b89\u5168\u6807\u51c6\u3002\u00a0<em>Fully compliant with PCI-DSS Level 1, the highest security standard in the financial industry.<\/em><\/li>\n<\/ul>\n<\/blockquote>\n\n\n\n<p><strong>Extra Charges<\/strong><\/p>\n\n\n\n<p>1.Changes of location, either in pickup or drop-off, are allowed free of charge more than 24 hours before the pickup time. If less than 24 hours before the pickup time, changes of location, either in pickup or drop-off, will incur a SGD $12 charge payable by cash. Paying by card will incur an additional 5% service fee.<\/p>\n\n\n\n<p>2.Change of Terminal within Changi Airport is free of charge.<\/p>\n\n\n\n<p>3.Cancellation of flight by the airline if more than 24 hours is also free. <\/p>\n\n\n\n<p>4.No charges for Flight diversion but please inform us if possible at least 2 hours before pickup time or flight landing.<\/p>\n\n\n\n<p>5.Additional location is chargeable at SGD $12 per location and must be within 5 km. If more than 5km but there will be an additional charge additional charge of SGD $12 per 5km.<\/p>\n\n\n\n<p>6. Midnight surcharge will start from 11pm Singapore time to 7am Singapore time and will be charged at SGD12.00.<\/p>\n\n\n\n<p>7. Long distance fee of $12 for every 10km  will be added for trip exceeding 30km.<\/p>\n\n\n\n<p>8.Additional requests for the following will be charged<\/p>\n\n\n\n<p>A. Infant Seat $15.00<\/p>\n\n\n\n<p>B. Child\/ Booster Seat $10.00<\/p>\n\n\n\n<p>C. Bicycle Rack $25.00 hold up to 3 Bicycle <\/p>\n\n\n\n<p>Kindly contact us if you have any special requests. <\/p>\n\n\n\n<p>\u989d\u5916\u6536\u8d39<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>\u63a5\u9001\u65f6\u95f4\u524d 24 \u5c0f\u65f6\u4ee5\u4e0a\u53ef\u514d\u8d39\u66f4\u6539\u63a5\u9001\u5730\u70b9\u3002 \u5982\u679c\u5728\u63a5\u9001\u65f6\u95f4\u524d 24 \u5c0f\u65f6\u5185\u66f4\u6539\u5730\u70b9\uff0c\u65e0\u8bba\u662f\u63a5\u9001\u8fd8\u662f\u9001\u673a\uff0c\u90fd\u5c06\u6536\u53d6 12 \u65b0\u5143\u7684\u8d39\u7528\uff0c\u5e76\u4ee5\u73b0\u91d1\u652f\u4ed8\u3002 \u4f7f\u7528\u5361\u652f\u4ed8\u5c06\u989d\u5916\u6536\u53d65%\u7684\u670d\u52a1\u8d39\u3002<\/li>\n<\/ol>\n\n\n\n<p>2.\u6a1f\u5b9c\u673a\u573a\u5185\u53d8\u66f4\u822a\u7ad9\u697c\u662f\u514d\u8d39\u7684\u3002<\/p>\n\n\n\n<p>3.\u8d85\u8fc724\u5c0f\u65f6\u822a\u7a7a\u516c\u53f8\u53d6\u6d88\u822a\u73ed\u4e5f\u662f\u514d\u8d39\u7684\u3002<\/p>\n\n\n\n<p>4.\u822a\u73ed\u6539\u9053\u4e0d\u6536\u53d6\u4efb\u4f55\u8d39\u7528\uff0c\u4f46\u8bf7\u5c3d\u53ef\u80fd\u5728\u63a5\u673a\u6216\u822a\u73ed\u964d\u843d\u524d\u81f3\u5c11 2 \u5c0f\u65f6\u901a\u77e5\u6211\u4eec\u3002<\/p>\n\n\n\n<p>5.\u989d\u5916\u5730\u70b9\u7684\u6536\u8d39\u4e3a\u6bcf\u4e2a\u5730\u70b9 12 \u65b0\u5143\uff0c\u4e14\u5fc5\u987b\u5728 5 \u516c\u91cc\u4ee5\u5185\u3002 \u5982\u679c\u8d85\u8fc75\u516c\u91cc\uff0c\u5219\u9700\u989d\u5916\u6536\u8d39\uff0c\u6bcf5\u516c\u91cc12\u65b0\u5143\u3002<\/p>\n\n\n\n<ol start=\"6\" class=\"wp-block-list\">\n<li>\u5348\u591c\u9644\u52a0\u8d39\u5c06\u4ece\u65b0\u52a0\u5761\u65f6\u95f4\u665a\u4e0a 11 \u70b9\u5f00\u59cb\u81f3\u65b0\u52a0\u5761\u65f6\u95f4\u65e9\u4e0a 7 \u70b9\uff0c\u6536\u8d39\u4e3a SGD12.00\u3002<\/li>\n<\/ol>\n\n\n\n<p>7. \u8d85\u8fc7 30 \u516c\u91cc\u7684\u884c\u7a0b\u5c06\u6bcf 10 \u516c\u91cc\u52a0\u6536 $12\u65b0\u5143\u7684\u957f\u9014\u8d39\u3002<\/p>\n\n\n\n<p>8.\u4ee5\u4e0b\u989d\u5916\u8981\u6c42\u5c06\u6536\u53d6\u8d39\u7528<\/p>\n\n\n\n<p>A. \u5a74\u513f\u5ea7\u6905 $15.00<\/p>\n\n\n\n<p>B. \u513f\u7ae5\/\u52a0\u9ad8\u5ea7\u6905 $10.00<\/p>\n\n\n\n<p>C. \u81ea\u884c\u8f66\u9aa8\u67b6\u670d\u52a1 $25.00 \u53ef\u4ee5\u5b89\u88c53\u8f86\u81ea\u884c\u8f66<\/p>\n\n\n\n<p>\u5982\u679c\u60a8\u6709\u4efb\u4f55\u7279\u6b8a\u8981\u6c42\uff0c\u8bf7\u8054\u7cfb\u6211\u4eec\u3002<\/p>\n\n\n\n<p><\/p>\n\n\n\n<p>Our refund policy is based on more than 24 hours before the actual pickup time. If less than 24 hours before the actual pickup time, we can\u2019t offer you a full refund.<\/p>\n\n\n\n<p>To be eligible for a refund, please inform us by writing which must include the date \/ time , passenger name \/ contact details, booking reference and amount to be refunded. *Note that there will be a admin fee of SGD$20 per booking cancellation.**instead of cancelling, there is an option to change the date but Nanyang Limousine must be informed 24 hours before.<\/p>\n\n\n\n<p>Once your refund is approved . We will also notify you of the approval or rejection of your refund. We will also send you an email to notify you that we have successfully refunded you.<\/p>\n\n\n\n<p>If your refund are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.<\/p>\n\n\n\n<p>\u6211\u4eec\u7684\u9000\u6b3e\u653f\u7b56\u662f\u6839\u636e\u5b9e\u9645\u53d6\u4ef6\u65f6\u95f4\u524d 24 \u5c0f\u65f6\u4ee5\u4e0a\u8ba1\u7b97\u7684\u3002 \u5982\u679c\u8ddd\u79bb\u5b9e\u9645\u53d6\u4ef6\u65f6\u95f4\u5c11\u4e8e 24 \u5c0f\u65f6\uff0c\u6211\u4eec\u65e0\u6cd5\u4e3a\u60a8\u63d0\u4f9b\u5168\u989d\u9000\u6b3e\u3002<\/p>\n\n\n\n<p>\u4e3a\u4e86\u83b7\u5f97\u9000\u6b3e\u8d44\u683c\uff0c\u8bf7\u4ee5\u4e66\u9762\u5f62\u5f0f\u901a\u77e5\u6211\u4eec\uff0c\u5176\u4e2d\u5fc5\u987b\u5305\u542b\u65e5\u671f\/\u65f6\u95f4\u3001\u4e58\u5ba2\u59d3\u540d\/\u8054\u7cfb\u65b9\u5f0f\u3001\u9884\u8ba2\u53c2\u8003\u53f7\u548c\u9000\u6b3e\u91d1\u989d\u3002 <em>\u8bf7\u6ce8\u610f\uff0c\u6bcf\u6b21\u53d6\u6d88\u9884\u8ba2\u5c06\u6536\u53d6 20\u65b0\u5e01\u7684\u7ba1\u7406\u8d39\u3002<\/em>*\u9664\u4e86\u53d6\u6d88\u9884\u8ba2\u4e4b\u5916\uff0c\u60a8\u8fd8\u53ef\u4ee5\u9009\u62e9\u66f4\u6539\u65e5\u671f\uff0c\u4f46\u5fc5\u987b\u5728 24 \u5c0f\u65f6\u524d\u901a\u77e5 Nanyang Limousine\u3002<\/p>\n\n\n\n<p>\u4e00\u65e6\u60a8\u7684\u9000\u6b3e\u83b7\u5f97\u6279\u51c6\u3002 \u6211\u4eec\u8fd8\u5c06\u901a\u77e5\u60a8\u9000\u6b3e\u7684\u6279\u51c6\u6216\u62d2\u7edd\u3002 \u6211\u4eec\u8fd8\u5c06\u5411\u60a8\u53d1\u9001\u4e00\u5c01\u7535\u5b50\u90ae\u4ef6\uff0c\u901a\u77e5\u60a8\u6211\u4eec\u5df2\u6210\u529f\u9000\u6b3e\u3002<\/p>\n\n\n\n<p>\u5982\u679c\u60a8\u7684\u9000\u6b3e\u83b7\u5f97\u6279\u51c6\uff0c\u60a8\u7684\u9000\u6b3e\u5c06\u5f97\u5230\u5904\u7406\uff0c\u5e76\u4e14\u79ef\u5206\u5c06\u5728\u4e00\u5b9a\u5929\u5185\u81ea\u52a8\u8ba1\u5165\u60a8\u7684\u4fe1\u7528\u5361\u6216\u539f\u59cb\u4ed8\u6b3e\u65b9\u5f0f\u3002<\/p>\n\n\n\n<p><b>Late or missing refunds<\/b><\/p>\n\n\n\n<p>If you haven\u2019t received a refund yet, first check your bank account again.<\/p>\n\n\n\n<p>Then contact your credit card company, it may take some time before your refund is officially posted.<\/p>\n\n\n\n<p>Next contact your bank. There is often some processing time before a refund is posted.<\/p>\n\n\n\n<p>If you\u2019ve done all of this and you still have not received your refund yet, please contact us at {email address}.<\/p>\n\n\n\n<p>\u679c\u60a8\u5c1a\u672a\u6536\u5230\u9000\u6b3e\uff0c\u8bf7\u5148\u518d\u6b21\u68c0\u67e5\u60a8\u7684\u94f6\u884c\u5e10\u6237\u3002<\/p>\n\n\n\n<p>\u7136\u540e\u8054\u7cfb\u60a8\u7684\u4fe1\u7528\u5361\u516c\u53f8\uff0c\u60a8\u7684\u9000\u6b3e\u53ef\u80fd\u9700\u8981\u4e00\u4e9b\u65f6\u95f4\u624d\u80fd\u6b63\u5f0f\u53d1\u5e03\u3002<\/p>\n\n\n\n<p>\u63a5\u4e0b\u6765\u8054\u7cfb\u60a8\u7684\u94f6\u884c\u3002 \u9000\u6b3e\u4e4b\u524d\u901a\u5e38\u9700\u8981\u4e00\u4e9b\u5904\u7406\u65f6\u95f4\u3002<\/p>\n\n\n\n<p>\u5982\u679c\u60a8\u5df2\u5b8c\u6210\u6240\u6709\u8fd9\u4e9b\u64cd\u4f5c\uff0c\u4f46\u4ecd\u672a\u6536\u5230\u9000\u6b3e\uff0c\u8bf7\u901a\u8fc7 {email address} \u4e0e\u6211\u4eec\u8054\u7cfb\u3002<\/p>\n\n\n\n<p><\/p>\n\n\n\n<p><\/p>\n\n\n\n<p><\/p>\n\n\n\n<p class=\"has-large-font-size\">Need help?<\/p>\n\n\n\n<p>Contact us at nanyanglimousine@gmail.com for questions related to refunds and returns.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Extra Charges 1.Changes of location, either in pickup or drop-off, are allowed free of charge more than 24 hours before the pickup time. If less than 24 hours before the pickup time, changes of location, either in pickup or drop-off, will incur a SGD $12 charge payable by cash. Paying by card will incur an [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":2,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"jetpack_post_was_ever_published":false,"footnotes":""},"class_list":["post-42","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/www.nanyanglimousine.com\/index.php?rest_route=\/wp\/v2\/pages\/42","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.nanyanglimousine.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.nanyanglimousine.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.nanyanglimousine.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.nanyanglimousine.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=42"}],"version-history":[{"count":10,"href":"https:\/\/www.nanyanglimousine.com\/index.php?rest_route=\/wp\/v2\/pages\/42\/revisions"}],"predecessor-version":[{"id":1687,"href":"https:\/\/www.nanyanglimousine.com\/index.php?rest_route=\/wp\/v2\/pages\/42\/revisions\/1687"}],"up":[{"embeddable":true,"href":"https:\/\/www.nanyanglimousine.com\/index.php?rest_route=\/wp\/v2\/pages\/2"}],"wp:attachment":[{"href":"https:\/\/www.nanyanglimousine.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=42"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}